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1. What are the Medicaid eligibility requirements?

Basic Eligibility Requirements;

Medicaid or Health Choice may be available to people who are:

• Age 65 or older
• Blind or disabled
• Infants and children under the age of 21
• Low-income individuals and families
• In need of long-term care
• Receiving Medicare

You also must:

• Be a US citizen or provide proof of eligible immigration status (individuals only applying for emergency services are not required to provide documentation of immigration status)
• Live in North Carolina, and provide proof of residency
• Have a Social Security number or have applied for one

2. How do I apply for Medicaid?

There are three ways to apply (one application works for Medicaid and Health Choice).

1. Apply online at ePass.
2. Apply in person at Rowan County Department of Social Services (DSS) located at 1813 E Innes Street Salisbury, NC 28146, Monday through Friday 7:30 a.m. to 5:00 p.m. 
3. Fill out a paper application and mail, drop off, or fax to Rowan County DSS at 704-216-7941

Call Rowan County DSS at 704-216-8330 if other accommodations are required.

3. How do I obtain a mail-in application for Medicaid?

Requesting an Application

You may contact the Department of Social Services (DSS) at 704-216-8330 to request an application to be mailed to you, or you may go to the North Carolina Division of Medical Assistance website. You may select from the Adult Medicaid Mail-in, form number DMA-5000, or you may choose the form DMA-5063 for Medicaid for families and children. 

Application Process

DSS cannot accept applications received by fax or email. Your eligibility will be determined by the date of your application. The date of the application is the date a completed, signed, and dated application is received in the DSS in the county where you reside. Once you have completed the application, you may mail the application or bring it in person to:

Rowan County Department of Social Services 
1813 E Innes Street 
Salisbury, NC 28146 
Monday through Friday, 7:30 a.m. to 5:00 p.m.

4. Is Medicaid transportation available?

If you receive Medicaid, Medicaid will pay for transportation to and from a medical appointment if the recipient receives a Medicaid covered service that is provided by a qualified Medicaid provider (enrolled as a North Carolina Medicaid provider). Medicaid only pays for the least expensive means suitable to the recipient’s needs. The county will arrange for or provide transportation for Medicaid covered services if the Medicaid recipient is unable to arrange and/or pay for transportation. Persons receiving Medicaid under the Medicaid for Qualified Beneficiaries coverage group and/or children receiving North Carolina Health Choice are not eligible to receive Medicaid Transportation assistance. To request Medicaid Transportation, contact 704-216-8896.