What action may I take if my report does not get the results I expected?

If you disagree with the Department of Social Services (DSS) actions regarding the report you made, you may contact, in this order, the following persons to request a higher level review of the report: 

  • the Adult Protective Services (APS) Supervisor
  • the APS Program Administrator
  • the DSS Director

You may wish to make another report if you have additional information about the situation. There is no limit on the number of reports that can be made. However, further reports should have additional or new information that was not presented earlier. All reports that do not rise to the level of an investigation are always reviewed a second time at regularly scheduled APS Screening Committee meetings. Committee members reviewing these reports include the APS Supervisor, the APS Program Administrator, and the Adult Services Attorney. The purpose of these reviews is to assure that no report was improperly screened out.

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1. What happens after I make a report?
2. What are Preventive Outreach Services?
3. What action may I take if my report does not get the results I expected?